How to Hard Reset and Soft Reset Your Amazon Alarm Pro Eero

Resetting your Amazon Alarm Pro Eero device can be a useful troubleshooting step or a necessary action if you're experiencing issues with your network. In this article, we'll explain how to perform both hard resets and soft resets on your eero devices.

Hard Reset Your Amazon Alarm Pro Eero

Performing a hard reset will clear all network configurations, remove the eero from your network, and restore it to its factory settings. To hard reset your eero:

1. Hold down the reset button for 15 seconds until the LED light on the device flashes red.

2. Release the reset button and wait for the LED light to reach a flashing blue state.

Soft Reset Your Amazon Alarm Pro Eero

A soft reset, on the other hand, will clear all network configurations from the eero but preserve its sessions. To soft reset your eero:

1. Hold down the reset button for 7 seconds until the LED light flashes yellow.

2. Release the reset button and wait for the LED light to return to solid white with a green outline in the eero app.

Using the Reset Button

The reset button on your Amazon Alarm Pro Eero device can be used to perform both hard resets and soft resets. Before resetting your eero, make sure it has been powered on for at least 45 seconds.

Resetting Through the App

Alternatively, you can also reset your eero through the eero app. For instructions on how to do this, please see: How do I reboot my eero or network from the app?

Precautions and Tips

Before attempting a reset, we recommend deploying simpler steps such as power cycling your eero by unplugging its power cable, waiting 30 seconds, and plugging it back in. If you're not sure which type of reset to perform, contact our support team for assistance.

Resetting your Amazon Alarm Pro Eero device can be a useful troubleshooting step or a necessary action if you're experiencing issues with your network. By following these instructions, you should be able to perform both hard resets and soft resets on your eero devices. Remember to always check the LED light on your device to confirm that the reset has been successful.

Amazon alarm pro eero